Delivery Method: Candid ERA data transfer via SFTP

Step 1: Request SFTP Data Sharing

Submit a request to the Candid Support Team to request ERA 835 data sharing with Nirvana. Please see below for a sample request message template.

Subject: ERA 835 Data Sharing Request – Nirvana Integration

Hi Candid Support Team,

I'd like to request to share ERA 835 data with Nirvana for our practice via SFTP.

Once approved, we will notify Nirvana to provision a SFTP username for our practice. Nirvana will share the username, hostname, and port with Candid, and request that Candid generate a SSH key pair and share the public key with Nirvana.

If possible, please organize the ERA data in date-named folders corresponding to the submission date in YYYY-MM-DD format (e.g., 2026-05-21/) on the SFTP server and do not place files in the root directory.

Thank you,
[Your Name]

Step 2: Notify Your Nirvana Representative

Once Candid confirms your request, reach out to your Nirvana representative or [email protected] to let them know the request has been approved.

Nirvana will then provide Candid directly with the following SFTP server details and handle the rest:

• Hostname: SFTP server address (e.g., sftp.meetnirvana.com)
• Port: 22
• Username: Your authorized SFTP username

The Rest Is Handled For You

Once you've completed the steps above, Candid and Nirvana will take care of the technical setup on your behalf. Here's what happens behind the scenes:

1. Nirvana provides Candid with the necessary SFTP server details
2. Candid generates and shares a secure SSH key pair and shares the public key with Nirvana
3. Nirvana configures your SFTP account
4. Candid finalizes the configuration and enables ERA data transfer
5. Nirvana verifies successful receipt of ERAdata

Delivery Method: SFTP Upload

1. Connect to the SFTP server with the provided host address and your ssh key.
2. Create a date-named folder YYYY-MM-DD (e.g. 2026-04-21/) if it does not already exist.
3. Upload your X12 835 file(s) into that folder.

Connecting to our SFTP Server

1. To connect to our SFTP server (AWS Transfer Family endpoint), use the following connection details:
   1. Host: sftp.meetnirvana.com
   2. Username: to-be-provisioned
   3. Authentication: SSH Key (Public Key)
2. Action Required: Please generate an SSH key pair and provide us with your Public Key (.pub file).
   1. Generation Command (macOS / Linux / Windows PowerShell): ssh-keygen -t ed25519 -f id_sftp_nirvana -C "[[email protected]](mailto:[email protected])"
3. Send us the file named id_sftp_nirvana.pub.
   1. Security note: Never share your private key. Only provide the .pub file.
4. Once we receive the public key, we will associate it with your account and notify you as soon as access is active.

File Requirements

• We accept X12 835 files.
• All ERAs should be placed in a date-named folder corresponding to the submission date.
  • Folders should use the YYYY-MM-DD format.
  • Example: An ERA submitted on April 21, 2026 should be placed in a folder entitled:2026-04-21/
• Do not place files in the root directory.